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  • Book Overview & Buying Customer Success with Microsoft Dynamics Sure Step
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Customer Success with Microsoft Dynamics Sure Step

Customer Success with Microsoft Dynamics Sure Step

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Customer Success with Microsoft Dynamics Sure Step

Customer Success with Microsoft Dynamics Sure Step

5 (3)
Buy this Book

Overview of this book

Table of Contents (29 chapters)
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Customer Success with Microsoft Dynamics Sure Step
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Customer Success with Microsoft Dynamics Sure Step
Credits
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Credits
Foreword
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Foreword
About the Author
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About the Author
Acknowledgments
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Acknowledgments
About the Author
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About the Author
Acknowledgments
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Acknowledgments
About the Author
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About the Author
Acknowledgments
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Acknowledgments
About the Reviewer
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About the Reviewer
Acknowledgments
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Acknowledgments
About the Reviewer
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About the Reviewer
Acknowledgments
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Acknowledgments
About the Reviewer
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About the Reviewer
Acknowledgments
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Acknowledgments
www.PacktPub.com
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www.PacktPub.com
Preface
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Preface
Lock Free Chapter
1
Background and Concepts
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Background and Concepts
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The business solutions market
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Building a solution strategy with pace layering
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The two-tier approach, cloud computing, and workloads
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The importance of a methodology
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The importance of a methodology for solution selection
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Introducing Microsoft Dynamics Sure Step
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Microsoft Dynamics overview
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Understanding what a project is
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Implementing the solution
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ERP and CRM implementations and statistics
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Summary
2
Solution Selling and Driving Due Diligence
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Solution Selling and Driving Due Diligence
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Driving value for the customer and solution provider
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What it means to be solution centric
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Solution selling concepts
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The Microsoft Solution Selling Process
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Summary
3
Solution Envisioning with Sure Step
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Solution Envisioning with Sure Step
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The Sure Step Diagnostic phase
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Diagnostic for a new Dynamics customer
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Diagnostic leveraging of the Accelerated POC with the CRM Online service
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The Diagnostic phase for a current Dynamics customer
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Supporting the customer's buying cycle
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Positioning solutions for specific industries
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Quick reference
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Summary
4
Managing Projects
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Managing Projects
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About projects and project management
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The four pillars of project success
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Project management essentials
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Adopting project management
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Indispensable organizational benefits
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Summary
5
Implementing with Sure Step
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Implementing with Sure Step
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Implementation approaches in Sure Step
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Waterfall-based implementation project types
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Setting up a program for solution rollout
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Sure Step waterfall implementation phases
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The Analysis phase
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The Design phase
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The Development phase
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The Deployment phase
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The Operation phase
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The Agile Implementation project type
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Summary
6
Quality Management and Optimization
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Quality Management and Optimization
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Understanding the quality management manifestation in Sure Step
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Controlling quality within project types
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The Sure Step Optimization Offerings
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Summary
7
Upgrading with Sure Step
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Upgrading with Sure Step
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Decision Accelerator Offerings and the Diagnostic phase
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Delivering Upgrade
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Summary
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Project and Organizational Change Management
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Project and Organizational Change Management
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The Sure Step Project Management Library
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Organizational Change Management
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Aligning to other project methodologies
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Sure Step's Projects feature
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Summary
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A Practical Guide to Adopting Sure Step
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A Practical Guide to Adopting Sure Step
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Don't park your brain outside
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Making your Sure Step adoption program
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The Key Documents Visio diagram
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Some tips from real, conducted Sure Step adoption programs
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How to access Sure Step
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Preparing for the Sure Step certification exam
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Sure Step for ISVs
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Summary
10
Summary and Takeaways
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Summary and Takeaways
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What we now know about Sure Step
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Sure Step updates
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Key takeaways
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Summary
1
Bibliography
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Bibliography
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Chapter 1
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Chapter 2
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Chapter 3
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Chapter 4
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Chapter 5
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Chapter 6
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Chapter 7
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Chapter 8
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Chapter 9
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Chapter 10
2
Index
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Index

The Development phase

This is what software companies probably know best: development. It leans most against our business ecosystem of information technology, and therefore we are on home ground. Nothing new under the sun then or is there?

Developers only?

The Development phase is quite often organized as a "developers only" period in time, not infrequently facilitated in the same philosophy. This is where the application consultant's load is reduced significantly, where our development team takes over, and they might even retreat into full isolation at the service provider's premises. Is this the best strategy? It is beyond doubt that the development activities will have a prominent place during this phase. And yes, developers might need to work undisturbed for a while, permitting maximum concentration. But as we have learned from the other phase's organization, there is more to take into consideration.

We need to keep our eyes open for the project life cycle planning and ensure that enough...

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Customer Success with Microsoft Dynamics Sure Step
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