In this chapter, we covered the quality aspects of Sure Step from the perspectives of proactive actions that can be taken during the solution delivery, as well as post Go-Live steps to ensure the ongoing maintenance and success of the solution. We discussed how quality is embedded in the Sure Step implementation project types, as well as in the technical and project governance review services available through the Sure Step Optimization Offerings.

In the next chapter, we will learn about Upgrading with Sure Step, including assessing the existing solution and determining the right approach to the upgrade, and guidance for executing the upgrade itself.