In this chapter, we introduced several key Diagnostic activities and Decision Accelerator Offering services. Here is a quick reference.
Diagnostic for new Microsoft Dynamics customer: Start with the Microsoft Dynamics solution and industry/cross-industry positioning guidance. Leverage the Decision Accelerator Offering services, beginning with the Requirements and Process Review service. The three key DA Offering services to consider after that are the Fit Gap and Solution Blueprint, the Architecture Assessment, and the Scoping Assessment services. Consider the Business Case service, and at a minimum, determine the projected solution benefits and customer success factors for the engagement.
Diagnostic for new Microsoft Dynamics CRM customer: Start with the Accelerated Proof of Concept with CRM Online service if the standard scenarios are applicable and trial license offer can be availed. After getting the initial customer buy-in, leverage the other DA Offering services, including...