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  • Book Overview & Buying Customer Success with Microsoft Dynamics Sure Step
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Customer Success with Microsoft Dynamics Sure Step

Customer Success with Microsoft Dynamics Sure Step

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Customer Success with Microsoft Dynamics Sure Step

Customer Success with Microsoft Dynamics Sure Step

5 (3)
Buy this Book

Overview of this book

Table of Contents (29 chapters)
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Customer Success with Microsoft Dynamics Sure Step
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Customer Success with Microsoft Dynamics Sure Step
Credits
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Credits
Foreword
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Foreword
About the Author
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About the Author
Acknowledgments
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Acknowledgments
About the Author
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About the Author
Acknowledgments
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Acknowledgments
About the Author
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About the Author
Acknowledgments
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Acknowledgments
About the Reviewer
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About the Reviewer
Acknowledgments
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Acknowledgments
About the Reviewer
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About the Reviewer
Acknowledgments
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Acknowledgments
About the Reviewer
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About the Reviewer
Acknowledgments
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Acknowledgments
www.PacktPub.com
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www.PacktPub.com
Preface
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Preface
Lock Free Chapter
1
Background and Concepts
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Background and Concepts
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The business solutions market
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Building a solution strategy with pace layering
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The two-tier approach, cloud computing, and workloads
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The importance of a methodology
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The importance of a methodology for solution selection
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Introducing Microsoft Dynamics Sure Step
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Microsoft Dynamics overview
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Understanding what a project is
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Implementing the solution
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ERP and CRM implementations and statistics
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Summary
2
Solution Selling and Driving Due Diligence
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Solution Selling and Driving Due Diligence
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Driving value for the customer and solution provider
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What it means to be solution centric
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Solution selling concepts
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The Microsoft Solution Selling Process
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Summary
3
Solution Envisioning with Sure Step
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Solution Envisioning with Sure Step
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The Sure Step Diagnostic phase
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Diagnostic for a new Dynamics customer
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Diagnostic leveraging of the Accelerated POC with the CRM Online service
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The Diagnostic phase for a current Dynamics customer
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Supporting the customer's buying cycle
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Positioning solutions for specific industries
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Quick reference
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Summary
4
Managing Projects
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Managing Projects
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About projects and project management
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The four pillars of project success
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Project management essentials
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Adopting project management
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Indispensable organizational benefits
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Summary
5
Implementing with Sure Step
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Implementing with Sure Step
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Implementation approaches in Sure Step
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Waterfall-based implementation project types
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Setting up a program for solution rollout
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Sure Step waterfall implementation phases
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The Analysis phase
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The Design phase
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The Development phase
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The Deployment phase
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The Operation phase
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The Agile Implementation project type
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Summary
6
Quality Management and Optimization
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Quality Management and Optimization
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Understanding the quality management manifestation in Sure Step
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Controlling quality within project types
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The Sure Step Optimization Offerings
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Summary
7
Upgrading with Sure Step
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Upgrading with Sure Step
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Decision Accelerator Offerings and the Diagnostic phase
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Delivering Upgrade
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Summary
8
Project and Organizational Change Management
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Project and Organizational Change Management
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The Sure Step Project Management Library
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Organizational Change Management
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Aligning to other project methodologies
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Sure Step's Projects feature
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Summary
9
A Practical Guide to Adopting Sure Step
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A Practical Guide to Adopting Sure Step
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Don't park your brain outside
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Making your Sure Step adoption program
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The Key Documents Visio diagram
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Some tips from real, conducted Sure Step adoption programs
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How to access Sure Step
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Preparing for the Sure Step certification exam
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Sure Step for ISVs
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Summary
10
Summary and Takeaways
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Summary and Takeaways
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What we now know about Sure Step
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Sure Step updates
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Key takeaways
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Summary
1
Bibliography
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Bibliography
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Chapter 1
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Chapter 2
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Chapter 3
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Chapter 4
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Chapter 5
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Chapter 6
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Chapter 7
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Chapter 8
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Chapter 9
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Chapter 10
2
Index
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Index

Chapter 6. Quality Management and Optimization

In the last chapter, we learned about the Waterfall and Agile implementation approaches supported by Sure Step. We discussed the different project types based on these approaches, as well as the implementation phases and cross-phase processes that these project types span. We also learned about the activities, templates, and guidance provided by Sure Step to enable solution delivery.

In this chapter, we focus on the quality aspects of Sure Step, which encompasses both proactive actions that can be taken during the solution delivery, as well as Post Go-Live steps to ensure the ongoing maintenance and success of the solution. The following topics will be covered:

  • The manifestation of quality management in the different areas of Sure Step

  • How quality control is embedded within the Waterfall-based and Agile-based project types

  • The Sure Step Optimization Offerings Roadmap—what it means to service providers, especially those starting in the Microsoft...

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Customer Success with Microsoft Dynamics Sure Step
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