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  • Book Overview & Buying Customer Success with Microsoft Dynamics Sure Step
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Customer Success with Microsoft Dynamics Sure Step

Customer Success with Microsoft Dynamics Sure Step

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Customer Success with Microsoft Dynamics Sure Step

Customer Success with Microsoft Dynamics Sure Step

5 (3)
Buy this Book

Overview of this book

Table of Contents (29 chapters)
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Customer Success with Microsoft Dynamics Sure Step
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Customer Success with Microsoft Dynamics Sure Step
Credits
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Credits
Foreword
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Foreword
About the Author
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About the Author
Acknowledgments
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Acknowledgments
About the Author
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About the Author
Acknowledgments
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Acknowledgments
About the Author
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About the Author
Acknowledgments
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Acknowledgments
About the Reviewer
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About the Reviewer
Acknowledgments
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Acknowledgments
About the Reviewer
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About the Reviewer
Acknowledgments
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Acknowledgments
About the Reviewer
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About the Reviewer
Acknowledgments
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Acknowledgments
www.PacktPub.com
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www.PacktPub.com
Preface
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Preface
Lock Free Chapter
1
Background and Concepts
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Background and Concepts
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The business solutions market
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Building a solution strategy with pace layering
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The two-tier approach, cloud computing, and workloads
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The importance of a methodology
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The importance of a methodology for solution selection
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Introducing Microsoft Dynamics Sure Step
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Microsoft Dynamics overview
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Understanding what a project is
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Implementing the solution
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ERP and CRM implementations and statistics
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Summary
2
Solution Selling and Driving Due Diligence
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Solution Selling and Driving Due Diligence
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Driving value for the customer and solution provider
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What it means to be solution centric
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Solution selling concepts
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The Microsoft Solution Selling Process
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Summary
3
Solution Envisioning with Sure Step
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Solution Envisioning with Sure Step
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The Sure Step Diagnostic phase
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Diagnostic for a new Dynamics customer
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Diagnostic leveraging of the Accelerated POC with the CRM Online service
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The Diagnostic phase for a current Dynamics customer
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Supporting the customer's buying cycle
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Positioning solutions for specific industries
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Quick reference
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Summary
4
Managing Projects
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Managing Projects
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About projects and project management
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The four pillars of project success
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Project management essentials
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Adopting project management
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Indispensable organizational benefits
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Summary
5
Implementing with Sure Step
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Implementing with Sure Step
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Implementation approaches in Sure Step
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Waterfall-based implementation project types
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Setting up a program for solution rollout
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Sure Step waterfall implementation phases
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The Analysis phase
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The Design phase
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The Development phase
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The Deployment phase
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The Operation phase
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The Agile Implementation project type
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Summary
6
Quality Management and Optimization
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Quality Management and Optimization
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Understanding the quality management manifestation in Sure Step
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Controlling quality within project types
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The Sure Step Optimization Offerings
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Summary
7
Upgrading with Sure Step
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Upgrading with Sure Step
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Decision Accelerator Offerings and the Diagnostic phase
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Delivering Upgrade
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Summary
8
Project and Organizational Change Management
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Project and Organizational Change Management
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The Sure Step Project Management Library
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Organizational Change Management
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Aligning to other project methodologies
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Sure Step's Projects feature
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Summary
9
A Practical Guide to Adopting Sure Step
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A Practical Guide to Adopting Sure Step
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Don't park your brain outside
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Making your Sure Step adoption program
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The Key Documents Visio diagram
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Some tips from real, conducted Sure Step adoption programs
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How to access Sure Step
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Preparing for the Sure Step certification exam
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Sure Step for ISVs
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Summary
10
Summary and Takeaways
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Summary and Takeaways
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What we now know about Sure Step
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Sure Step updates
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Key takeaways
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Summary
1
Bibliography
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Bibliography
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Chapter 1
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Chapter 2
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Chapter 3
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Chapter 4
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Chapter 5
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Chapter 6
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Chapter 7
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Chapter 8
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Chapter 9
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Chapter 10
2
Index
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Index

Chapter 9. A Practical Guide to Adopting Sure Step

In the previous chapters, we discussed the various features of Sure Step, including due diligence and solution selling enablement, approaches for high quality solution implementation and upgrades, options for review and optimization, and the project and change management disciplines. We'll now shift our focus to another important area—how an organization can adopt Sure Step methodology—and use it to consistently deliver solutions to its customers.

In this chapter, we will cover:

  • Strategy development and execution for adopting Sure Step, including managing change within the organization

  • How to make a Sure Step adoption program for your organization

  • Quick wins from real Sure Step adoption programs

  • How you could benefit from Sure Step Online

  • How Independent Software Vendors (ISVs) can benefit from adopting Sure Step

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Customer Success with Microsoft Dynamics Sure Step
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