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Book Overview & Buying
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Table Of Contents
osCommerce Webmaster's Guide to Selling Online
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Accurate and fast order handling is a very important process for customers because the money for the order is often already paid in full and now the customer is waiting for the order to be fulfilled. The customers expect fast delivery, ability to track order status in general, and delivery status and location, in particular.
Processing orders fast, being responsive to customer's questions and comments, giving estimated delivery dates and keeping promises, high security measures when taking online orders, delivering ordered products in time and in a proper state, these are the key to making a customer a happy customer, a customer confident in the online store the products were purchased from, and eventually, a returning customer.
Orders can be processed in osCommerce or in ERP or a Business Management system the online merchant uses; it depends on the business model used by the online store. If all sale orders are first downloaded into ERP and then processed, it makes sense...
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