Forum software timeline 1994 - 2011 http://www.forum-software.org/forum-software-timeline-from-1994-to-today
How to survive a tech support call http://www.nytimes.com/2006/02/22/technology/circuits/23POGUE-EMAIL.html
Inside Zappos—A culture of customer service http://advisor.inc.com/inside-zappos-a-culture-of-customer-service
One hundred million voices http://blog.twitter.com/2011/09/one-hundred-million-voices.html
Social Media for Wordpress: Build Communities, Engage Members and Promote Your Site
By :
Social Media for Wordpress: Build Communities, Engage Members and Promote Your Site
By:
Overview of this book
Table of Contents (16 chapters)
Social Media for WordPress
Credits
Foreword
About the Author
About the Reviewers
www.PacktPub.com
Preface
Free Chapter
Share it the Easy Way
Building the Social Network: BuddyPress and WP Symposium
Community Forums for the Masses
VIP Memberships
Keeping Up with the Stats
Managing your Site
Beyond the Plugins Towards True Engagement
Further Reading
Pop quiz Answers
Customer Reviews