Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Components of API Experience

API experience encompasses all documentation and tooling made available to customers to assist them in learning about and integrating with your APIs. Aside from the tools, the API experience also includes customer support channels and developer relations efforts, which have a big impact on how customers use your APIs.

As you learned in Chapter 7, Walking in the Customer’s Shoes, each step of the customer journey can be mapped to multiple components of the API experience. In this chapter, we will look at which industry standards exist for API experiences and what the key components that make up an industry-standard API experience are. This will include the following topics:

  • Industry standards for API experience
  • Creating API documentation
  • Providing developer tools
  • Instrumenting support mechanisms

By the end of this chapter, you’ll have a toolbox of API experience components that customers look for when evaluating...