Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Designing customer feedback loops

An effective customer feedback loop is probably the most efficient way to enhance the quality of your product or service in response to the level of satisfaction experienced by your consumers. The feedback loop enables you to continuously collect, learn from, and implement the suggestions provided by your users to improve your offering.

Customer experience has become a driving factor in decision-making for customers in many cases, even more prominent than price. Hence, a good customer experience can be a crucial differentiator for a product and a competitive advantage. Customer feedback loops are designed with the following goals in mind:

  1. Ensure that existing customers are engaged with the product, and their needs are being actively addressed to ensure their retention
  2. Build customer trust and loyalty so they feel comfortable building with our APIs for their long-term goals
  3. Reduce customer complaints by effectively addressing problems...