Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Support Models for API Products

Product managers are frequently eager to spend time with consumers because they act as the “voice of the customer” for the product development team. Since product managers have a number of responsibilities, they cannot talk to customers as much as they might like. However, there are teams with sole responsibility for communicating with customers. These teams are known as customer support or customer success teams.

When customer support teams are involved in the product development process from the beginning, it allows for more significant insights into customer sentiment and experience, which is an invaluable feedback loop for effective product development.

This chapter explores the connection between the API producer life cycle and the API consumer life cycle and, most importantly, customer feedback loops. The topics we will look at include the following:

  1. The producer and consumer life cycle
  2. Designing customer feedback...