Book Image

Fixing Bad UX Designs

By : Lisandra Maioli
Book Image

Fixing Bad UX Designs

By: Lisandra Maioli

Overview of this book

Have your web applications been experiencing more hits and less conversions? Are bad designs consuming your time and money? This book is the answer to these problems. With intuitive case studies, you’ll learn to simplify, fix, and enhance some common, real-world application designs. You’ll look at the common issues of simplicity, navigation, appearance, maintenance, and many more. The challenge that most UX designers face is to ensure that the UX is user-friendly. In this book, we address this with individual case studies starting with some common UX applications and then move on to complex applications. Each case study will help you understand the issues faced by a bad UX and teach you to break it down and fix these problems. As we progress, you’ll learn about the information architecture, usability testing, iteration, UX refactoring, and many other related features with the help of various case studies. You’ll also learn some interesting UX design tools with the projects covered in the book. By the end of the book, you’ll be armed with the knowledge to fix bad UX designs and to ensure great customer satisfaction for your applications.
Table of Contents (14 chapters)

User journey and touch points

It is a fact that the more you understand the users, their needs and behavior, the easier it will be to find UX issues and know how to fix them. Understanding the user journey related to your services or products will help to better understand it, and it will help you to understand the context of users. You will gain a clear picture of where the user has come from and what they are trying to achieve. All the information you already gathered during the stakeholder and user interviews, and also CCA, will help you to come up with the user journey and its touch points. To draft the journey map, UX Mastery suggests you include:

  • Personas: The main characters representing the user needs, goals, thoughts, feelings, opinions, expectations, and pain points of the user
  • Timeline: A finite amount of time or variable phases
  • Emotion: Frustration, anxiety, happiness...