Book Image

Fixing Bad UX Designs

By : Lisandra Maioli
Book Image

Fixing Bad UX Designs

By: Lisandra Maioli

Overview of this book

Have your web applications been experiencing more hits and less conversions? Are bad designs consuming your time and money? This book is the answer to these problems. With intuitive case studies, you’ll learn to simplify, fix, and enhance some common, real-world application designs. You’ll look at the common issues of simplicity, navigation, appearance, maintenance, and many more. The challenge that most UX designers face is to ensure that the UX is user-friendly. In this book, we address this with individual case studies starting with some common UX applications and then move on to complex applications. Each case study will help you understand the issues faced by a bad UX and teach you to break it down and fix these problems. As we progress, you’ll learn about the information architecture, usability testing, iteration, UX refactoring, and many other related features with the help of various case studies. You’ll also learn some interesting UX design tools with the projects covered in the book. By the end of the book, you’ll be armed with the knowledge to fix bad UX designs and to ensure great customer satisfaction for your applications.
Table of Contents (14 chapters)

Improving boarding passes

In Chapter 5, Using UI Elements and Content for Better Communication, we presented two examples of how the bad design of winner card can result in huge problems. During Miss Universe 2015 and the Oscars 2017, the presenters announced the wrong winners, which could have been probably avoided by a better design.

Tyler Thompson is one of those customers who are not content to make a complaint without giving a solution to the problem.

One day he was at the airport, bored while waiting for the flight time, when he decided to look for something to read. He ended up getting out his Delta Airlines boarding pass.

I looked at the card for a moment. Then I rubbed my eyes and looked a little more.

Discontented with all that lack of ticket hierarchy, Tyler took his moleskine and began scribbling some solutions to the problem. First I need to know the flight number, then the gate, then my seat.

A few hours later, Tyler posted on his blog his own re-reading boarding pass, with a little...