Book Image

Implementing Atlassian Confluence

By : Eren Kalelioğlu
Book Image

Implementing Atlassian Confluence

By: Eren Kalelioğlu

Overview of this book

Implementing Atlassian Confluence is an all-encompassing guide to the essential concepts of distributed work and leveraging Confluence to create a world-class collaboration environment. This book begins with an introduction to enterprise collaboration concepts and explains how to set up Confluence. You’ll quickly proceed to creating and maintaining dynamic content, effective cross-functional collaboration, and employing Confluence applications in scenarios such as software project management and knowledge bases. You’ll discover how to use Jira Service Management together with Confluence, set up personal spaces, implement centralized user management, address security risks, and explore suggested solutions on Confluence. Furthermore, you’ll integrate and extend Confluence with other Atlassian and third-party software. The book also contains tips and guidance on managing Confluence adoption, enabling you to focus on your team and provide them with a state-of-the-art remote collaboration environment. Complete with practical business scenarios, best practices, and examples, this book will help you gain a comprehensive understanding of Atlassian Confluence’s capabilities for enhancing collaboration within cross-functional teams.
Table of Contents (21 chapters)
1
Part 1:Preparing for Confluence
7
Part 2:Building a Real Confluence Site
13
Part 3:Scaling Business

Distinguishing different types of knowledge bases

Knowledge bases are not one-type-fits-all; they can be tailored to the target audience. Knowledge bases can be internal or external. An internal knowledge base is designed for the employees within an organization. It can house information on various topics, from company policies, standard operating procedures, and product details to project documentation and meeting minutes.

Conversely, an external knowledge base is designed for the customers or end users of a company’s products or services. It typically includes user guides, tutorials, FAQs, and other resources that help users understand and make the most of a product. For instance, a technical support team might maintain an external knowledge base that provides solutions to common technical issues, enabling customer self-service and reducing the burden on the support staff.

Note that each knowledge base type serves distinct purposes while complementing each other. While...