Book Image

Implementing Atlassian Confluence

By : Eren Kalelioğlu
Book Image

Implementing Atlassian Confluence

By: Eren Kalelioğlu

Overview of this book

Implementing Atlassian Confluence is an all-encompassing guide to the essential concepts of distributed work and leveraging Confluence to create a world-class collaboration environment. This book begins with an introduction to enterprise collaboration concepts and explains how to set up Confluence. You’ll quickly proceed to creating and maintaining dynamic content, effective cross-functional collaboration, and employing Confluence applications in scenarios such as software project management and knowledge bases. You’ll discover how to use Jira Service Management together with Confluence, set up personal spaces, implement centralized user management, address security risks, and explore suggested solutions on Confluence. Furthermore, you’ll integrate and extend Confluence with other Atlassian and third-party software. The book also contains tips and guidance on managing Confluence adoption, enabling you to focus on your team and provide them with a state-of-the-art remote collaboration environment. Complete with practical business scenarios, best practices, and examples, this book will help you gain a comprehensive understanding of Atlassian Confluence’s capabilities for enhancing collaboration within cross-functional teams.
Table of Contents (21 chapters)
1
Part 1:Preparing for Confluence
7
Part 2:Building a Real Confluence Site
13
Part 3:Scaling Business

Identifying the audience for a knowledge base

A knowledge base is a tool of empowerment for internal team members and external stakeholders. The primary audience for an internal knowledge base is the employees and management, and the information housed in such a knowledge base can span across all departments and functions of an organization. For example, a purchasing team might use the knowledge base to check suppliers’ selection criteria and processes, or an IT team might use it to maintain consistent technology standards across the organization.

An external knowledge base can also serve other external stakeholders, such as partners, investors, and the media. They can use the knowledge base to understand a company’s product portfolio, track its latest releases, or learn about its operational milestones. In this context, a well-maintained knowledge base can contribute to the company’s public image and relations.