Book Image

Implementing Atlassian Confluence

By : Eren Kalelioğlu
Book Image

Implementing Atlassian Confluence

By: Eren Kalelioğlu

Overview of this book

Implementing Atlassian Confluence is an all-encompassing guide to the essential concepts of distributed work and leveraging Confluence to create a world-class collaboration environment. This book begins with an introduction to enterprise collaboration concepts and explains how to set up Confluence. You’ll quickly proceed to creating and maintaining dynamic content, effective cross-functional collaboration, and employing Confluence applications in scenarios such as software project management and knowledge bases. You’ll discover how to use Jira Service Management together with Confluence, set up personal spaces, implement centralized user management, address security risks, and explore suggested solutions on Confluence. Furthermore, you’ll integrate and extend Confluence with other Atlassian and third-party software. The book also contains tips and guidance on managing Confluence adoption, enabling you to focus on your team and provide them with a state-of-the-art remote collaboration environment. Complete with practical business scenarios, best practices, and examples, this book will help you gain a comprehensive understanding of Atlassian Confluence’s capabilities for enhancing collaboration within cross-functional teams.
Table of Contents (21 chapters)
1
Part 1:Preparing for Confluence
7
Part 2:Building a Real Confluence Site
13
Part 3:Scaling Business

Acknowledging the importance of a knowledge base

Having a knowledge base shouldn’t be considered a luxury; it is necessary for the digital age we live in. It serves several purposes – a self-service portal for employees and customers, an internal communication hub, and an institutional knowledge repository. Consider a scenario where a customer encounters a problem while using your product. If you have a well-structured external knowledge base, then a customer can search for a solution independently without waiting for customer support. It will consequently enhance customer satisfaction and reduce the load on your support team.

Similarly, an internal knowledge base is beneficial for remote and asynchronous teams. It enables employees to find answers to their queries independently, eliminating constant back-and-forth communication. It also reduces the risk of knowledge loss when employees leave the company, as their knowledge and expertise get documented in the knowledge...