Book Image

Implementing Atlassian Confluence

By : Eren Kalelioğlu
Book Image

Implementing Atlassian Confluence

By: Eren Kalelioğlu

Overview of this book

Implementing Atlassian Confluence is an all-encompassing guide to the essential concepts of distributed work and leveraging Confluence to create a world-class collaboration environment. This book begins with an introduction to enterprise collaboration concepts and explains how to set up Confluence. You’ll quickly proceed to creating and maintaining dynamic content, effective cross-functional collaboration, and employing Confluence applications in scenarios such as software project management and knowledge bases. You’ll discover how to use Jira Service Management together with Confluence, set up personal spaces, implement centralized user management, address security risks, and explore suggested solutions on Confluence. Furthermore, you’ll integrate and extend Confluence with other Atlassian and third-party software. The book also contains tips and guidance on managing Confluence adoption, enabling you to focus on your team and provide them with a state-of-the-art remote collaboration environment. Complete with practical business scenarios, best practices, and examples, this book will help you gain a comprehensive understanding of Atlassian Confluence’s capabilities for enhancing collaboration within cross-functional teams.
Table of Contents (21 chapters)
1
Part 1:Preparing for Confluence
7
Part 2:Building a Real Confluence Site
13
Part 3:Scaling Business

Summary

In this chapter, we discussed a knowledge base’s integral role in organizations, particularly those employing remote and asynchronous work models. We acknowledged that, whether internally or externally, a knowledge base serves as a central repository of information, facilitating self-service and promoting a culture of continuous learning. We learned that organizations risk knowledge loss, communication gaps, and a lack of process standardization without a knowledge base.

We also acknowledged that Confluence serves as an ideal platform to set up a cloud-based, mobile-friendly knowledge base while providing a dedicated space with categorized pages, ensuring that the knowledge base is accessible anywhere, anytime, making it a vital tool for remote teams. We saw that governance plays a crucial role in effective knowledge base management, which involves determining content creation and editing privileges, standardizing the content creation process, and conducting regular...