Book Image

Implementing Atlassian Confluence

By : Eren Kalelioğlu
Book Image

Implementing Atlassian Confluence

By: Eren Kalelioğlu

Overview of this book

Implementing Atlassian Confluence is an all-encompassing guide to the essential concepts of distributed work and leveraging Confluence to create a world-class collaboration environment. This book begins with an introduction to enterprise collaboration concepts and explains how to set up Confluence. You’ll quickly proceed to creating and maintaining dynamic content, effective cross-functional collaboration, and employing Confluence applications in scenarios such as software project management and knowledge bases. You’ll discover how to use Jira Service Management together with Confluence, set up personal spaces, implement centralized user management, address security risks, and explore suggested solutions on Confluence. Furthermore, you’ll integrate and extend Confluence with other Atlassian and third-party software. The book also contains tips and guidance on managing Confluence adoption, enabling you to focus on your team and provide them with a state-of-the-art remote collaboration environment. Complete with practical business scenarios, best practices, and examples, this book will help you gain a comprehensive understanding of Atlassian Confluence’s capabilities for enhancing collaboration within cross-functional teams.
Table of Contents (21 chapters)
1
Part 1:Preparing for Confluence
7
Part 2:Building a Real Confluence Site
13
Part 3:Scaling Business

Understanding the role of a knowledge base in problem-solving for remote teams

As mentioned earlier, the primary challenge in remote and asynchronous work is communication. Without face-to-face interaction, conveying and receiving information can easily become an issue. A knowledge base mitigates this issue by providing a centralized, readily available source of information. In this sense, the knowledge base works as a problem-solver for remote teams. As an example, consider the case of a remote developer encountering a bug in code. Instead of waiting for the team lead in a different time zone to respond, they can refer to the bug-fixing guide in the knowledge base and try to resolve the issue independently.

Also, in a remote setting, new employees might feel isolated and struggle to adapt to a company’s culture and protocols. In this case, a knowledge base can be highly beneficial. With resources such as the company culture guide, team introduction, or onboarding checklist...