Policies represent the governance being applied to the service catalog management process. A policy describes the rules and boundaries being applied to the process to verify that appropriate controls are in place. This ensures consistency and repeatability but also identifies the level of flexibility a practitioner has when executing the process, procedure, or work instruction. The policies will be discussed in more detail with examples in the following content.
The service portfolio is a policy that documents the criteria that define all services that a service provider offers, is considering offering to their customers, or is retiring and will no longer be offered to customers. It is beyond the scope of this book but it is very important for service catalog management because the service portfolio establishes when a service migrates from the service portfolio to the service catalog. It also describes which type of information will be collected in...