Technologies have improved the support of ITSM best practices consistently over the last 20-30 years. In particular, it has matured the support of many processes, including service asset management. The following list shows many of the key requirements for the service asset management process. You may have additional requirements but the following list is a sample of what should be expected of any service management tool. The most important thing to remember about selecting any technology is that it will not make a poor process better and it is important to realize how the tool will be used so that you can select the one that will be most effective for your needs.
Here are the technology requirements for service asset management:
- The ability to have PC and non-PC assets related to users, locations, and customers
- The ability to manage assets and asset classes at no additional charge
- The ability to relate parent and child information (that is...