Summary – final tips on this book
In establishing a formal service management capability, organizations make a conscious, significant effort and dedicate themselves to governance, formalizing the capability, and putting a significant investment into funding and people. This chapter speaks to the attributes required to produce value for the entire stakeholder ecosystem (for example, internal and external providers, business partners, and other stakeholders). A continual perspective on the health of a formal service management capability should yield self-sustaining momentum and further satisfy its purpose.
The entirety of this book was broken down into three major areas:
- The importance of service management: Understanding that service management serves as a structure from which other complementary frameworks, methods, movements, and standards can be harmonized to provide value for customers in the form of desired outcomes (products and services).
- Essential service...