Book Image

Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age

By : Daniel Jonathan Valik, Daniel Valik
Book Image

Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age

By: Daniel Jonathan Valik, Daniel Valik

Overview of this book

Table of Contents (16 chapters)
Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
Free Chapter
1
Innovation of Communication and Information Technologies
Appendix A.
Index

Chapter 2. Information Technology Meets Knowledge Management

What forces are driving the changes in communication and cooperation in society? Is the thirst for knowledge responsible for such developments? Let's start with a basic analysis of why knowledge is important. In order to survive, every living thing has to have the knowledge to carry out necessary activities such as searching for food, protecting its territory, and protecting itself. This, in a way, ensures the future generation of its kind. Knowledge provides security. A more complex form of knowledge such as experience takes more time to acquire and is the accumulation of the learning of knowledge.

Knowledge in an organization is the sum of all the individual knowledge of the people who are in the organization. Strange as it may seem, the amount of knowledge per employee when averaged out is relatively the same across all companies in the world.

We recognize that knowledge is necessary and through its individual employees, the organization...