As mentioned previously, an important factor for success of the UC pilot was adequate training for pilot users, end users, train the trainer program, management/executives, and other special users. Not only in the pilot phase of a project but also as a permanent available resource in the UC training portal where it is available anytime. Other great options are one page description for all types of users, training for administrators, and IT-specialists, recorded mini videos that demonstrate all major features of the UC solution, and extended documentation on the internal SharePoint website. Successful UC projects always have shown a successful training plan and onboarding list of employees for the new UC solution. Another good idea is to implement a recurring "UC" newsletter in the company on how the organization benefits for the new technology and what the progress, rollout, and roadmap looks like for unified communications at Contoso. All of these factors helped...