Index
A
- administration
- Amazon
- about / Benefits of UC
- AOL Messenger
- Apple
- Apple FaceTime
- about / Instant messaging and chat
- Application Program Interfaces (API) / Potential savings
- Aspect
- about / From Roundtable and Email to CRM
- AT&T
- Audio/Video (A/V) communication / Network port and security in Lync 2013
- Avaya Unified Communications
B
- Back End Server
- about / Back End Server
- benefits, UC / Benefits of UC
- benefits, UC solution / Additional benefits of UC solution
- BOEING / Concluding remarks
- Branchout
- about / Benefits of UC
- Branch Site, Lync 2013 / Branch Site with Lync 2013
- business-to-business (B2B)
- about / Microsoft Lync Server 2013
- business case
- example / How can this be done easily?
- business communication
- business intelligence (BI)
- about / Future development
- business travel
- optimizing / Optimizing travel expenses and business travel
- business value assessment
- about / Business value assessment
C
- callback / Reducing costs/charges for mobile and fixed line telephony
- call detail records (CDRs)
- about / Front End Server
- call error records (CERs)
- about / Front End Server
- centralized cloud services
- Central Management Store (CMS)
- about / Creating a new Lync topology
- CenturyLink
- about / Instant messaging and chat
- CERN
- chat
- about / Instant messaging and chat
- Chief Executive Officer (CEO) / From decision, Proof of Concept, to rollout of UC
- Cisco
- Cisco Tandberg Systems / Potential savings
- Cisco Unified Communications
- Cisco WebEx Socia
- URL / Future development
- Clarity Connect / From Roundtable and Email to CRM
- Cloud
- cloud computing
- cloud services
- communication
- possibilities / Increasing the number of ways to reach a person
- communication and collaboration cost
- optimizing, Federation used / Optimizing communication and collaboration cost by using Federation
- Communication Enabled Business Process (CEBP) / How can this be done easily?
- communication industry
- communication infrastructure
- communication services
- direct costs, reducing / Reducing direct costs of communication services
- communication solution
- communication tool
- about / Defining communication
- communication tools
- evolution / Evolution of communication tools
- Community of Practice (CoP)
- conference services
- cost, reducing for / Reducing costs/fees for conference services, Potential savings
- contact center deployments, Lync 2013 / Lync 2013 in contact center deployments
- Contoso
- about / Initial situation
- Contoso, Microsoft UC solution / The Microsoft UC solution for Contoso
- cost reduction opportunities
- for Internet / Reducing the costs/fees for Internet and data services, Potential savings
- for data services / Reducing the costs/fees for Internet and data services, Potential savings
- for conference services / Reducing costs/fees for conference services, Potential savings
- for mobile / Reducing costs/charges for mobile and fixed line telephony, Potential savings
- for fixed line telephony / Reducing costs/charges for mobile and fixed line telephony, Potential savings
- for equipment setup / Reducing costs/fees for equipment setting up, Potential savings
- cross company-wide cooperation
- technological barriers / What technological barriers are we talking about?
- CTI
- Customer Relationship Management (CRM) / The role of a UC solution, How can this be done easily?
D
- data services
- cost, reducing for / Reducing the costs/fees for Internet and data services, Potential savings
- decision making
- about / Decision making and pilot phase
- DELL / Concluding remarks
- Direct Attached Storage (DAS) / Optimization of existing infrastructure
- direct costs
- reducing, of communication services / Reducing direct costs of communication services
- Director Server
- about / Director Server
- Domain Name System (DNS)
- Dropbox
E
- Edge Server
- about / Edge Server
- Enterprise Voice
- with Lync 2013 Standard Edition / Enterprise Voice with Lync 2013 Standard Edition
- equipment setup
- cost, reducing for / Reducing costs/fees for equipment setting up, Potential savings
- evaluation phase, UC projects / Evaluation phase, How can this be done easily?
- Extensible Messaging and Presence Protocol (XMPP)
- about / Edge Server
F
- Facebook
- about / Benefits of UC, The role of a UC solution
- fax
- features, Lync 2013
- Online Meeting Add-in / Features available in the Lync 2013 client family
- Lync Web App / Features available in the Lync 2013 client family
- Lync Web Scheduler / Features available in the Lync 2013 client family
- Lync 2013 Basic Client / Features available in the Lync 2013 client family
- Lync Windows Store app (A touch-based app) / Features available in the Lync 2013 client family
- Mobile clients / Features available in the Lync 2013 client family
- Federation
- used, for optimizing communication and collaboration cost / Optimizing communication and collaboration cost by using Federation
- fixed line telephony
- cost, reducing for / Reducing costs/charges for mobile and fixed line telephony, Potential savings
- Formicary Collaboration Group
- Forrester / Instant messaging and chat
- Front End Server
- about / Front End Server
- features / Front End Server
G
- Gartner / Instant messaging and chat
- about / The role of a UC solution
- URL / The role of a UC solution
- general contractor (GC)
- about / Decision making and pilot phase
- Google+
- about / Benefits of UC
- Google Talk
- Google talk
- about / Instant messaging and chat
- Group Chat Server
- about / Group Chat Server(s)
H
- HD (High Definition quality) / Understanding the unified communications umbrella
- Hewlett-Packard
- about / Knowing the modular IT platform
- HTTP protocol
- human capital
- human efficiency
I
- IBM
- IBM Unified Communications
- ICQ
- IDC / Instant messaging and chat
- IM communication
- about / Instant messaging and chat
- IM robot
- about / Instant messaging and chat
- infrastructure
- optimizing / Optimization of existing infrastructure
- instant messaging (IM)
- Integrated Communication Technology (ICT) / Understanding the unified communications umbrella
- Intel Cooperation
- URL / Potential savings
- Interactive Voice Response (IVR)
- interactive voice response (IVR) / Optimizing communication infrastructure and replacing legacy technology
- Internet
- cost, reducing for / Reducing the costs/fees for Internet and data services, Potential savings
K
- KaZaA
- about / Skype and Lync
- Key Performance Indicators (KPI)
- about / Decision making and pilot phase
- knowledge
- knowledge platform, Microsoft SharePoint Server / Microsoft SharePoint Server as a knowledge platform
L
- LifeSize
- about / Knowing the modular IT platform
- line-of-business (LOB) / Developing your own UC add-ons
- Line of Business (LOB) / The role of a UC solution
- Linkedin / The role of a UC solution
- LinkedIn
- about / Benefits of UC
- LioNBRIDGE / Concluding remarks
- Live Messenger
- about / Instant messaging and chat
- LotusLive
- Lotus Notes
- about / Evolution of communication tools
- Lotus Sametime
- Lync
- and Skype / Skype and Lync
- Lync 2013
- about / Persistent instant messaging
- Branch Site / Branch Site with Lync 2013
- virtualization / Operation system and virtualization
- operating system / Operation system and virtualization
- network performance, for communication and collaboration / Network performance for communication and collaboration
- network security / Network port and security in Lync 2013
- port security / Ports and protocols for internal servers, External A/V firewall and port requirements
- features / Features available in the Lync 2013 client family
- in contact center deployments / Lync 2013 in contact center deployments
- Lync 2013 Basic Client
- Lync 2013 Planning Tool
- URL / Lync topology planning
- Lync 2013 Standard Edition
- Enterprise Voice / Enterprise Voice with Lync 2013 Standard Edition
- Lync client
- about / The Lync client
- Lync Enterprise Edition
- about / Lync Enterprise Edition
- Lync Server
- about / Server roles and editions
- roles / Server roles and editions, Lync Server considerations, roles, and functionalities
- functionalities / Lync Server considerations, roles, and functionalities
- considerations / Lync Server considerations, roles, and functionalities
- Lync Server, roles
- Front End Server / Front End Server
- Back End Server / Back End Server
- Edge Server / Edge Server
- Mediation Server / Mediation Server
- Director Server / Director Server
- Group Chat Server / Group Chat Server(s)
- Lync Server 2013
- about / Microsoft Lync Server 2013
- Lync Server workloads, in virtualization topologies / Lync Server 2013 supports all Lync Server workloads in virtualization topologies
- Lync Server topology
- administering / Administration of a Lync Server topology
- Lync Server workloads, in virtualization topologies / Lync Server 2013 supports all Lync Server workloads in virtualization topologies
- Lync Standard Edition
- about / Lync Standard Edition
- Lync topology
- creating / Creating a new Lync topology
- Lync topology planning
- about / Lync topology planning
- migration process / Migrating from another Lync or OCS topology
- Lync Web App
- Lync Web Scheduler
- Lync Windows Store app (A touch-based app)
M
- Mediation Server
- about / Mediation Server
- Microsoft
- Microsoft Azure
- URL / Future development
- Microsoft Azure diagram
- about / Future development
- Microsoft Consulting Services (MCS) / Technology supports our daily life
- Microsoft Exchange
- about / Evolution of communication tools
- Microsoft Live Messenger
- Microsoft Lync
- URL / Potential savings
- Microsoft Lync Server
- Microsoft Office
- about / Evolution of communication tools
- Microsoft Office Communications Server 2007 R2
- Microsoft SharePoint Server
- as knowledge platform / Microsoft SharePoint Server as a knowledge platform
- as FAQ / Microsoft SharePoint as FAQ, collaboration, and best practice platform
- as collaboration / Microsoft SharePoint as FAQ, collaboration, and best practice platform
- as practice platform / Microsoft SharePoint as FAQ, collaboration, and best practice platform
- Microsoft solution platform
- using, in Microsoft/Polycom business partnership / Instant messaging and chat
- Microsoft UC solution
- for Contoso / The Microsoft UC solution for Contoso
- Microsoft Yammer / The role of a UC solution
- migration process, Lync topology planning
- about / Migrating from another Lync or OCS topology
- side-by-side migration / Migrating from another Lync or OCS topology
- coexistence with Lync Server 2013 and previous versions / Migrating from another Lync or OCS topology
- mobile
- cost, reducing for / Reducing costs/charges for mobile and fixed line telephony, Potential savings
- mobile clients
- mobile phones
- about / Evolution of communication tools
- mobility
- advantages / Being mobile – the mobility advantage
- modular IT platform
- about / Knowing the modular IT platform
- Multi Protocol Label Switching (MPLS) / Initial situation
- My Site
- about / Learning about My Site
- personal web portal example / Learning about My Site
N
- Netbook
- about / Evolution of communication tools
- Netlog
- about / Benefits of UC
- Netviewer
- Network Adapter Teaming
- Network Attached Storage (NAS) / Optimization of existing infrastructure
- Network Interface Card (NIC) / Network performance for communication and collaboration
- network performance
- for communication and collaboration / Network performance for communication and collaboration
- network security, Lync 2013 / Network port and security in Lync 2013
- NIKON / Concluding remarks
- notebook
- about / Evolution of communication tools
- Novell GroupWise
- about / Evolution of communication tools
O
- Ohio State University
- Online Meeting Add-in
- optimization opportunities, UC
- about / Optimization opportunities with UC
- direct costs of communication services, reducing / Reducing direct costs of communication services
- travel expenses, optimizing / Optimizing travel expenses and business travel
- business travel, optimizing / Optimizing travel expenses and business travel
- communication infrastructure, optimizing / Optimizing communication infrastructure and replacing legacy technology, Potential savings
- legacy technology, replacing / Optimizing communication infrastructure and replacing legacy technology, Potential savings
- cloud services, benefits / Advantages of cloud services
- existing infrastructure, optimizing / Optimization of existing infrastructure
- software licenses, optimizing / Optimization of software licenses
- knowledge / Take advantage of knowledge and human capital, Potential savings
- human capital / Take advantage of knowledge and human capital, Potential savings
P
- pager
- about / Evolution of communication tools
- Panorama View
- example of Polycom CX5000 / From Roundtable and Email to CRM
- paperless office
- PBX
- about / Evolution of communication tools
- Persistent Chat
- about / Persistent instant messaging
- Persistent Chat Compliance Store
- about / Group Chat Server(s)
- Persistent Chat Front End Server
- about / Group Chat Server(s)
- Persistent Chat Store
- about / Group Chat Server(s)
- persistent instant messaging
- about / Persistent instant messaging
- pilot phase
- about / The pilot phase, Decision making and pilot phase
- demonstrating / The pilot phase
- Polycom
- about / Knowing the modular IT platform
- Polycom CX5000 conference device / Potential savings
- port security, Lync 2013 / Ports and protocols for internal servers, External A/V firewall and port requirements
- private branch exchange (PBX)
- about / Microsoft Lync Server 2013
- Proof of Concept
- public switched telephone network (PSTN)
- about / Mediation Server
- Public Switched Telephone Network (PSTN) / Instant messaging and chat
Q
- Quality of Experience (QoE)
- about / Front End Server
R
- real-time communication (RTC) / Benefits of UC
- real-time messaging
- about / Do more with real-time messaging
- Real Time Communication/Collaboration (RTC) / The role of a UC solution
- Request for Proposal (RFP) / Evaluating UC solutions, Evaluation phase
- Response Group Services (RGS) / Potential savings
- Return of Investment (ROI) / Understanding the unified communications umbrella
- Return On Investment (ROI) / Selecting unified communications solution and solution provider
- RFP document
- areas / How can this be done easily?
- RFP process
- purpose / How can this be done easily?
- reasons / How can this be done easily?
- RoundTable
- about / From Roundtable and Email to CRM
S
- Salesforce.com
- SAP
- security
- Service Level Agreement (SLA) / How can this be done easily?
- Session Initiation Protocol (SIP)
- about / Mediation Server
- Siemens HiPath 4000 PBX system / Initial situation
- Single Root I/O Virtualization (SR-IOV) / Network performance for communication and collaboration
- Sky Drive
- about / Benefits of UC
- SkyDrive
- Skype
- software licenses
- optimizing / Optimization of software licenses
- solution provider
- Sony
- about / Knowing the modular IT platform
- Storage Area Network (SAN) / Optimization of existing infrastructure
- storage area network (SAN) / Network performance for communication and collaboration
T
- tablet
- about / Evolution of communication tools
- Tandberg
- about / Knowing the modular IT platform
- technology
- daily life support / Technology supports our daily life
- Telefonica
- about / Instant messaging and chat
- Tencent QQ
- Topology Builder
- about / Creating a new Lync topology
- Total Cost of Ownership (TCO) / Selecting unified communications solution and solution provider
- travel expenses
- optimizing / Optimizing travel expenses and business travel
- Twitter
- about / Benefits of UC
U
- UC
- benefits / Benefits of UC
- about / Understanding the unified communications umbrella
- optimization opportunities / Optimization opportunities with UC
- UC add-ons
- developing / Developing your own UC add-ons
- UC platform
- future devlelopments / Future development
- future vision / Future vision
- UC projects
- evaluation phase / Evaluation phase, How can this be done easily?
- UC solution
- role / The role of a UC solution
- areas / The role of a UC solution
- benefits / Additional benefits of UC solution
- training implementation / Implementation of training
- overall concept / The overall concept
- concluding remarks / Concluding remarks
- selecting / Selecting unified communications solution and solution provider
- UC solutions
- evaluating / Evaluating UC solutions
- UCWA
- Unified Communications Managed API (UCMA) / Developing your own UC add-ons, The Microsoft UC solution for Contoso
- Unified Communications platform
- Unified Communications Web App (UCWA) / The Microsoft UC solution for Contoso, How can this be done easily?
- Unified Presence solution / Understanding the unified communications umbrella
- Universal Mobile Telecommunications Systems (UMTS)
- about / Potential savings
- University of California
- user acceptance testing (UAT)
- about / Decision making and pilot phase
- User Acceptance Testing (UAT) / The pilot phase
- US National Science Foundation
V
- Verizon
- video conferencing technologies
- about / Instant messaging and chat
- virtualization
- virtual LAN (VLAN) / Network performance for communication and collaboration
- Virtual Private Network (VPN) / Potential savings
- voicemail
- Voice over Internet Protocol (VoIP) / Increasing the number of ways to reach a person, Being mobile – the mobility advantage
- VSee
W
- Web RTC / Optimization opportunities with UC
- Wi-Fi
- Wikipedia
- workflows
- World Wide Web
X
- Xing / The role of a UC solution
- XING
- about / Benefits of UC
Y
- Yahoo Messenger
- YouTube