The previous chapter provided us a great customer example of how unified communications, Lync, was successfully deployed and implemented as a platform for communication and collaboration for the company, Contoso. As mentioned in the previous chapter, it is absolutely important to have a detailed analysis and assessment of the company's business and technical requirements as part of the overall evaluation process for a sustainable successful UC project. It is also important to have responsible business and professional people to conduct proper planning before reaching the RFP process or actual project. The truth is many technical projects fail in mid or enterprise organizations. In fact, failure can occur during any stages of the project. Be it the evaluation phase of a specific technology, during the RFP process, at the project execution phase itself, or even before any of these stages, failure can happen because the...