Book Image

Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age

By : Daniel Jonathan Valik, Daniel Valik
Book Image

Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age

By: Daniel Jonathan Valik, Daniel Valik

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Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age
Daniel Jonathan Valik | Daniel Valik
Apr, 2013 | 224 pages
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Table of Contents (16 chapters)
Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age
Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age
Credits
Credits
About the Author
About the Author
About the Reviewers
About the Reviewers
www.PacktPub.com
www.PacktPub.com
Preface
Preface
Free Chapter
1
Innovation of Communication and Information Technologies
Innovation of Communication and Information Technologies
Defining communication
Summary
2
Information Technology Meets Knowledge Management
Information Technology Meets Knowledge Management
Microsoft SharePoint Server as a knowledge platform
YouTube as a video knowledge portal
Summary
3
Business Cooperation in the World of the World Wide Web
Business Cooperation in the World of the World Wide Web
What technological barriers are we talking about?
Summary
4
Value and Potential for End Users
Value and Potential for End Users
Technology supports our daily life
Persistent instant messaging
Being mobile – the mobility advantage
From Roundtable and Email to CRM
Do more with real-time messaging
The great advantage of the unified communications platform
Developing your own UC add-ons
Summary
5
Cost Optimization Approaches
Cost Optimization Approaches
Need for an efficient communication solution
Optimization opportunities with UC
Business value assessment
Summary
6
Unified Communications Projects in Practice
Unified Communications Projects in Practice
Initial situation
The role of a UC solution
Evaluating UC solutions
The Microsoft UC solution for Contoso
Additional benefits of UC solution
From decision, Proof of Concept, to rollout of UC
The pilot phase
Implementation of training
The overall concept
Concluding remarks
Summary
7
Analyzing the Key Points of a Unified Communications Project
Analyzing the Key Points of a Unified Communications Project
Evaluation phase
Selecting unified communications solution and solution provider
Decision making and pilot phase
Summary
8
Technology Inside the Microsoft UC Platform and a Look into the Future
Technology Inside the Microsoft UC Platform and a Look into the Future
Microsoft Lync Server 2013
Lync topology planning
Server roles and editions
Branch Site with Lync 2013
Operation system and virtualization
Network performance for communication and collaboration
The Lync client
Lync 2013 in contact center deployments
Skype and Lync
Future development
Future vision
Summary
Appendix A.
Appendix A.
Index
Index

Credits

Author

Daniel Jonathan Valik

Reviewers

Gianluca Bellu

Desmond LEE

Joanna Lee

Acquisition Editor

Mary Nadar

Lead Technical Editor

Azharuddin Sheikh

Technical Editors

Worrell Lewis

Sharvari Baet

Project Coordinator

Shraddha Vora

Proofreaders

Aaron Nash

Lesley Harrison

Indexer

Tejal R. Soni

Graphics

Aditi Gajjar

Abhinash Sahu

Production Coordinator

Arvindkumar Gupta

Cover Work

Arvindkumar Gupta

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