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Book Overview & Buying
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Table Of Contents
Practical Business Process Modeling and Analysis
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Measuring the business value of process transformation is essential for demonstrating the impact of these initiatives and ensuring their long-term success. This task becomes even more critical when the transformation is led by citizen developers or technologists who may lack the tools or experience to capture the results of their work effectively. By combining financial, operational, customer, and employee-focused metrics, organizations can gain a comprehensive understanding of the benefits of process transformations.
Utilizing tools and techniques such as BSC, Six Sigma, Lean Metrics, Forrester TEI, CBA, and ROI calculations provides valuable insights that support data-driven decision-making. Effectively measuring business value helps organizations justify investments, align with strategic objectives, and cultivate a culture of continuous improvement.
Typically, these types of measurements are utilized only at the beginning or end of programs, when teams or leaders seek...