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Practical Business Process Modeling and Analysis
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It’s hard to imagine, but the modeling of business processes can be traced back over 100 years. In 1921, Frank and Lillian Gilbreth (brilliant industrial engineers and efficiency experts) proposed a new way of presenting processes in a presentation for the American Society of Mechanical Engineers (ASME) titled Process Charts: First Steps in Finding the One Best Way to do Work.
What is fascinating to me is that the article starts with a point that is still valid today:
“The process chart is a device for visualizing a process as a means of improving it. Every detail of a process is more or less affected by every other detail; therefore, the entire process must be presented in such form that it can be visualized all at once before any changes are made in any of its subdivisions”.
Apart from suggesting an approach for process modeling, they also proposed several dozen standard symbols (shapes) for the process charts. Their ideas...