While this book will not provide step-by-step instructions to be followed as a recipe, it is strongly recommended that you have an environment available to supplement the material you will be reading and that you become familiar with the environment. In order to minimize the footprints and to allow everybody to start quickly, I have opted to present all the topics based on a Dynamics CRM Online instance.
Microsoft Dynamics CRM Customization Essentials
By :
Microsoft Dynamics CRM Customization Essentials
By:
Overview of this book
<p>Dynamics CRM is Microsoft's answer to customer relationship management. The platform's flexibility allows system customizers to enhance its functionality to map any kind of business and scale to any size.</p>
<p>Through this practical guide, you will develop a vital and holistic understanding of the key features of Dynamics CRM. You will work with entities within the existing modules, learn how to customize and extend entities, and explore how to create logical relationships between them. You will also look at business rules and business process flows and learn how to use these features to enforce and visually enhance user experience. Furthermore, you will customize business entities without using code and cover the new features in Dynamics CRM. By the end of the book, you will have acquired new marketable skills in developing software for businesses running Dynamics CRM.</p>
Table of Contents (13 chapters)
Microsoft Dynamics CRM Customization Essentials
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
Free Chapter
Getting Started
Dynamics CRM Application Structure
Customizing Entities
Business Processes
Social Features in Microsoft Dynamics CRM
Dynamics CRM Administration
Index
Customer Reviews