Throughout this chapter, we looked at the various social platforms either built on the Dynamics CRM platform or providing integration to it. From internal social integration to using the Social Pane to using the MSL platform in an integrated manner to the external integration, achieved by bringing insight into Dynamics CRM, and finally through using Yammer in a more dynamic way, we have a large variety of social interactions available on the platform.
In the next chapter, we will take a look at the administration aspect of the platform. You will be introduced to the basic administrative concepts of the platform, take a quick tour of the administration interface, and analyze the section that an administrator is expected to use on a day-to-day basis.