In the previous chapter, we looked at the various social aspects integrated into Dynamics CRM. We discussed various topics ranging from the social pane to integration with MSL and Yammer as well as the available insight component from InsideView and the full-blown solution provided by them.
In this chapter, we will take a look at the following topics:
Administration concepts
The SETTINGS area
Administration
Business management
Service management
Working with templates
Working with products
Monitoring system jobs
Configuring e-mails
Configuring SharePoint integration
Auditing
Managing processes
This is by no means an exhaustive description of all the administrative options available in Dynamics CRM; a whole book can be dedicated to this topic. In this chapter, we will discuss the most commonly-used configuration options that an administrator of the system will work with on a day-to-day basis.