Book Image

Microsoft Dynamics CRM Customization Essentials

By : Nicolae Tarla
Book Image

Microsoft Dynamics CRM Customization Essentials

By: Nicolae Tarla

Overview of this book

<p>Dynamics CRM is Microsoft's answer to customer relationship management. The platform's flexibility allows system customizers to enhance its functionality to map any kind of business and scale to any size.</p> <p>Through this practical guide, you will develop a vital and holistic understanding of the key features of Dynamics CRM. You will work with entities within the existing modules, learn how to customize and extend entities, and explore how to create logical relationships between them. You will also look at business rules and business process flows and learn how to use these features to enforce and visually enhance user experience. Furthermore, you will customize business entities without using code and cover the new features in Dynamics CRM. By the end of the book, you will have acquired new marketable skills in developing software for businesses running Dynamics CRM.</p>
Table of Contents (13 chapters)
Microsoft Dynamics CRM Customization Essentials
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
Index

Entity relationships


Entity relationships are the representation of relationships between various Dynamics CRM entities. The customization tools included with Dynamics CRM make it easy for system customizers to create new entities, modify existing entities, and create the relationships between them. Starting with Dynamics CRM 2015, hierarchical relationships are introduced standard to some entities. In addition, a visualization component allows you to graphically display the hierarchical relationships in both a tree structure as well as an entity-relationship diagram, as shown here:

Entity relationships define the association of one entity with other entities or with itself. For N:N relationships, a new relationship is represented as a new table relationship in the database.

The simplest example of an entity relationship is the creation of a lookup for an entity. This creates a one-to-many relationship between the two entities. This allows you to associate multiple child records with a parent...