Social Pane was introduced in the Microsoft Dynamics CRM platform from the 2011 version. It made its debut in the December 2012 update (Polaris) to Dynamics CRM Online and was introduced at that time on leads, opportunities, and cases. The purpose of using Social Pane is to enhance business interactions and to allow a user to review and create social posts directly at the record level. A post can either be created by a user or automatically generated by the system. Some of the automatically generated posts include record creation or assignment information.

This is a custom control created by Microsoft. While it presents an enhanced social functionality, the ability to customize it is limited.

The Social Pane presents all the interactions related to a specific record across entities such as the account, contact, lead, opportunity, case, and so on, and ensures that they are all being presented in a unified manner.

Along with this information, the Social Pane is also the place where...