Starting with Dynamics CRM 2013, Microsoft introduced business process flows. Additional functionality and features have been added with each update afterwards. They are a feature similar in design to other processes, but provide very different capabilities. Business process flows provide users with a visual way to guide a system user through a predefined process to get work done. User experience is greatly enhanced and streamlined. They provide visual guidance through a predefined business process, highlighting user interaction with the system and defining the steps and the requirements at each step in order for a user to complete a process. These processes can easily be customized through a wizard-based, no-code approach. They also allow a user to select the process type to be used when performing an activity.

Business process flows are used to define a process and the required steps for users to take to achieve a desired outcome. Each step is visually indicated through...