In the context of Dynamics CRM, processes is a generic category that covers a few functional features, all grouped together. A process is any type of automation introduced as part of customizing the system, and it involves multiple actions grouped together. As such, some examples of processes supported by the platform include dialogs, workflows, actions, and business process flows.

In the context of customizing Dynamics CRM, processes are created and grouped as part of one or more solutions. Within the solution, processes are listed as a separate category and are accessible on their own configuration tab, as presented in the following screenshot:

When working within a solution, we can add new or existing processes, remove processes, or completely delete them. Other options include the activation and deactivation of a process. Any process, in order to be available to users, must be activated. As long as a process is activated, it cannot be removed or deleted.

When working with a large...