Book Image

Empowering Marketing and Sales with HubSpot

By : Resa Gooding
Book Image

Empowering Marketing and Sales with HubSpot

By: Resa Gooding

Overview of this book

Empowering Marketing and Sales with HubSpot is your comprehensive solution to using HubSpot to achieve your business goals with a flexible and lean approach. With this book, you’ll implement out-of-the-box solutions provided by HubSpot for sales and marketing professionals using all the tools needed to effectively manage your business campaigns, sales, and marketing automation processes. This book will take you through steps to ensure your investment in HubSpot pays off from Day 1. You’ll learn how to set up HubSpot correctly and understand how to generate quick wins for your organization. Next, you will work with important HubSpot tools for SEO, social media, and ads. The book will also show you how to use HubSpot for conversational marketing and create a marketing funnel using HubSpot’s lead capture and engagement tools. In addition to this, you will get to grips with building custom reports, dashboards, and notifications to stay on top of company marketing goals. Later, you will learn how to use HubSpot for inbound marketing and for every type of business, such as manufacturing, agriculture, and eCommerce. By the end of this HubSpot book, you will have the skills you need to be able to set up effective marketing campaigns and leverage the insights gleaned from sales efforts using just one platform.
Table of Contents (20 chapters)
1
Part 1: HubSpot – Starting Off HubSpot
6
Part 2: Scaling Your Business with HubSpot
14
Part 3: Is HubSpot Right for Your Business?

Step 2 – mapping your customer journey

Now that you have implemented some form of structure in your portal, the next step is to map out the customer journey that a contact typically follows in your business to become a customer. This is often overlooked but is critical as, by now, you would realize that after using your portal for some time, you have a variety of contacts in your system, and you aren't always sure how to deal with them.

At this stage, we recommend that you have a plan for the five scenarios most contacts will typically encounter in your business:

  • Entry path: In this scenario, you want to make sure you have defined a process for how new leads are treated. For example, you may want to consider what their lead status and life cycle stage should be. Most times, these fields would be updated to Lead status - New and Lifecycle stageSubscriber (if they simply filled out their email to subscribe to your newsletter) or Lead (if they filled out...