Types of ServiceNow user interfaces
As of 2022, the ServiceNow platform has had three major waves of user interface (UI) technology deployed and used in the platform. In this section, we’ll make you aware of these and their context in the history of ServiceNow to inform your decisions on how you’ll develop experiences for your users.
Jelly
We will cover Jelly briefly because, as of the San Diego release and the Polaris UI, the majority of ServiceNow’s interface has moved away from this technology. Apache Jelly, or Jelly as it’s known in the ServiceNow ecosystem, is a scripting and templating engine that allows for the relatively efficient creation of customized UI elements integrated with the ServiceNow JavaScript engine. For over a decade, Jelly was the main tool in a developer’s toolbox for creating UI components in the Native View or non-portal view of ServiceNow. Jelly was also the primary tool for creating end user-facing portals until...