Portals in ServiceNow are web pages targeted at a broad population within an organization (typically all employees) with the goal of providing effective service and information to a broad customer base. Portals host interactive processes such as requests for goods and services, articles, and informative content as well as outstanding tasks and approvals. Portal content may be the same for all visitors but is often targeted based on information about the user such as country, job function, or other targeting criteria.
Types of portals
- Enterprise portals: An enterprise portal serves as a one-stop shop for your organization to access corporate services and can span Human Resources (HR), Information Technology (IT), Legal, Finance, and more.
- Departmental portals: Departmental...