Not managing change
A ServiceNow implementation almost always involves a significant change to the ways that people complete their daily work. This change typically results in a brief period of reduced productivity as workers acclimatize themselves to the new processes. Unfortunately, this period of reduced effectiveness can result in frustration and provide a negative first impression of the solution your team has worked so hard to implement. In addition, if gaps are not closed quickly, then the productivity hit can persist and permanently offset the value being realized from your implementation.
The first cut – OCM
When a ServiceNow project is in the initial planning stages, seasoned architects and project managers will typically highlight the need for OCM efforts to help facilitate the transition from the current to the future state. Unfortunately, when the initial budgetary estimates exceed the leadership’s willingness to invest, one of the first areas targeted...