Instance administration operations
ServiceNow provides multiple tools for its customers to use in managing their instances. This section will introduce two of these tools and their uses to set the stage for the workflows that you’ll ultimately use to manage your landscape. First, we’ll cover the zBoot operation followed by the system clone.
zBoot – a full reset of your instance
The most basic operation you can do to a ServiceNow instance is a zBoot (pronounced Zee-Boot), which allows you to reset your instance to the out-of-the-box configuration. A zBoot is a destructive operation in the sense that any work in the selected instance will be lost, whether that work is in the form of ticket data or configuration/code.
Uses of a zBoot
A zBoot is most commonly used in the restoration of a sandbox or development instance to an out-of-the-box state in preparation for some exploration or development activity. Note that once your company has active production...