Book Image

ServiceNow for Architects and Project Leaders

By : Roy Justus, David Zhao
Book Image

ServiceNow for Architects and Project Leaders

By: Roy Justus, David Zhao

Overview of this book

ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise. In this book, you’ll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You’ll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you’ll get practical guidance on the methods and considerations in securely using ServiceNow. You’ll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you’ll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you’ll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter. By the end of this book, you’ll be prepared to lead or support a ServiceNow implementation with confidence that you’re bringing not only a solution but also making an impact in your organization.
Table of Contents (17 chapters)
Part 1 – Pursuit of Value
Part 2 – The Checklist
Part 3 – From Success to Innovation

Instance administration operations

ServiceNow provides multiple tools for its customers to use in managing their instances. This section will introduce two of these tools and their uses to set the stage for the workflows that you’ll ultimately use to manage your landscape. First, we’ll cover the zBoot operation followed by the system clone.

zBoot – a full reset of your instance

The most basic operation you can do to a ServiceNow instance is a zBoot (pronounced Zee-Boot), which allows you to reset your instance to the out-of-the-box configuration. A zBoot is a destructive operation in the sense that any work in the selected instance will be lost, whether that work is in the form of ticket data or configuration/code.

Uses of a zBoot

A zBoot is most commonly used in the restoration of a sandbox or development instance to an out-of-the-box state in preparation for some exploration or development activity. Note that once your company has active production...