Book Image

ServiceNow for Architects and Project Leaders

By : Roy Justus, David Zhao
Book Image

ServiceNow for Architects and Project Leaders

By: Roy Justus, David Zhao

Overview of this book

ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise. In this book, you’ll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You’ll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you’ll get practical guidance on the methods and considerations in securely using ServiceNow. You’ll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you’ll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you’ll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter. By the end of this book, you’ll be prepared to lead or support a ServiceNow implementation with confidence that you’re bringing not only a solution but also making an impact in your organization.
Table of Contents (17 chapters)
Part 1 – Pursuit of Value
Part 2 – The Checklist
Part 3 – From Success to Innovation

Planning the release and release activities

With the scope appropriately settled, it’s time to think about the second aspect of successful implementation: determining an appropriate timeline for your project that accommodates the various releases and release activities.

The obvious reason why a timeline should be established for the implementation program is to attempt to gain certainty over when the value and returns on investment will be realized (or begin to be realized). A less obvious reason is to use the timeline as a way of establishing constraints that can help the project team and the organization focus more clearly on outcomes and goals.

Due to the inevitable existence of uncertainty and risk with any project, planning the timeline and release strategy can often be an art form. Some level of uncertainty and risk is inevitable, but it is possible to use a series of guidelines and guiding principles to estimate the timelines of a project and determine the appropriate...