Book Image

ServiceNow for Architects and Project Leaders

By : Roy Justus, David Zhao
Book Image

ServiceNow for Architects and Project Leaders

By: Roy Justus, David Zhao

Overview of this book

ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise. In this book, you’ll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You’ll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you’ll get practical guidance on the methods and considerations in securely using ServiceNow. You’ll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you’ll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you’ll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter. By the end of this book, you’ll be prepared to lead or support a ServiceNow implementation with confidence that you’re bringing not only a solution but also making an impact in your organization.
Table of Contents (17 chapters)
Part 1 – Pursuit of Value
Part 2 – The Checklist
Part 3 – From Success to Innovation


A major topic in almost every large ServiceNow deployment is the selection of an encryption technology, and we’ll dedicate some time to discussing how encryption should be addressed and making these options clear. We will also illustrate cases where each type of encryption might be used. Note that the most recent encryption updates are always available in the ServiceNow Encryption Whitepaper, available on the ServiceNow website or from your ServiceNow account executive. One of the most important things to realize is that in the ServiceNow ecosystem, ServiceNow has committed to addressing the in-transit encryption of data but leaves the decision of encryption at rest entirely to the customer.

How to approach encryption

Before diving into the selection of a particular encryption technology, it can be useful to consider your motivations and objectives for applying encryption. In almost all cases, the company implementing ServiceNow will have an information security...