Optimizing experiences with user-facing AI
We have covered the various types of user experiences and outlined the approaches you should take to deploying them in light of the changing landscape of ServiceNow UI technology so far. In this section, we will cover some of the supporting but highly value-generating features of the ServiceNow platform that allow us to shape experience, not only through design but also through intelligence.
The AI Search capability in ServiceNow is another multipurpose solution that is useful in improving the search experience of users in the Employee Center portal as well as surfacing relevant information to agents working in their respective workspaces.
AI Search utilizes sophisticated algorithms to find and rank information in a way that generates more meaningful results than prior generations of search technology. Specifically, AI Search utilizes a form of language processing known as semantic search and enhances this with a ranking...