Book Image

ServiceNow for Architects and Project Leaders

By : Roy Justus, David Zhao
Book Image

ServiceNow for Architects and Project Leaders

By: Roy Justus, David Zhao

Overview of this book

ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise. In this book, you’ll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You’ll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you’ll get practical guidance on the methods and considerations in securely using ServiceNow. You’ll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you’ll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you’ll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter. By the end of this book, you’ll be prepared to lead or support a ServiceNow implementation with confidence that you’re bringing not only a solution but also making an impact in your organization.
Table of Contents (17 chapters)
Part 1 – Pursuit of Value
Part 2 – The Checklist
Part 3 – From Success to Innovation

Defining the scope of the project

Defining the project’s scope is a critical part of the success of your project’s implementation. Without a clearly defined scope, your ability to measure whether the value of the project has been achieved will be made more difficult. In addition, the project team and any governance and decision-making structures created for the project will be significantly less effective at making decisions and taking action. Scoping a project should not just be about defining what should be done. Well-crafted scope includes insights gained from careful planning that can guide the project team in understanding possible risks, better prioritizing areas of uncertainty, simplifying solutions, and avoiding over-stretching their resources on out-of-scope activities (i.e., scope creep).

Important components of the project scope

There are many other places where you can find guidance on how to define a project scope. We will therefore highlight the aspects...