Book Image

ServiceNow for Architects and Project Leaders

By : Roy Justus, David Zhao
Book Image

ServiceNow for Architects and Project Leaders

By: Roy Justus, David Zhao

Overview of this book

ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise. In this book, you’ll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You’ll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you’ll get practical guidance on the methods and considerations in securely using ServiceNow. You’ll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you’ll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you’ll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter. By the end of this book, you’ll be prepared to lead or support a ServiceNow implementation with confidence that you’re bringing not only a solution but also making an impact in your organization.
Table of Contents (17 chapters)
Part 1 – Pursuit of Value
Part 2 – The Checklist
Part 3 – From Success to Innovation

Value management

With the right scope, considerations for the timeline, a release strategy for the implementation, a skilled team, and a clear governance structure to make them effective, your transformation should be well on its way to success.

Value management is the final aspect of the transformation, something that should be made an integral part of any scope, release strategy, governance model, and any decisions made. The underlying intent of value management is to optimize the transformational activities so that its outputs (business changes, process changes, and technology changes) are well aligned with the value measures that kickstarted the transformation in the first place.

In a simple sense, value management comes down to continuously asking the question, “Is this bringing value to the organization and what the project cares about?” The difficult part of value management is having an answer to that question for each decision made within the project.