Securing Your ServiceNow Instances
As you implement ServiceNow for your organization, you’ll focus on delivering exceptional value, but all that value can be erased in the blink of an eye if appropriate steps are not taken to secure your instance. A single cybersecurity incident can erode confidence, expose your company to massive liability, and have a profoundly negative impact on all those involved. Fortunately, ServiceNow provides effective tools for its customers to improve its own security position, and this chapter will help you understand which tools are available to you and how to make use of them as well as instill a culture of secure practices in your project team.
In this chapter, we’re going to walk through the following topics in order to give you a better understanding of what should be done to protect your investment in ServiceNow from malicious outside actors:
- The case for investment in security
- Planning for instance hardening