Book Image

ServiceNow for Architects and Project Leaders

By : Roy Justus, David Zhao
Book Image

ServiceNow for Architects and Project Leaders

By: Roy Justus, David Zhao

Overview of this book

ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise. In this book, you’ll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You’ll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you’ll get practical guidance on the methods and considerations in securely using ServiceNow. You’ll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you’ll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you’ll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter. By the end of this book, you’ll be prepared to lead or support a ServiceNow implementation with confidence that you’re bringing not only a solution but also making an impact in your organization.
Table of Contents (17 chapters)
Part 1 – Pursuit of Value
Part 2 – The Checklist
Part 3 – From Success to Innovation

Securing Your ServiceNow Instances

As you implement ServiceNow for your organization, you’ll focus on delivering exceptional value, but all that value can be erased in the blink of an eye if appropriate steps are not taken to secure your instance. A single cybersecurity incident can erode confidence, expose your company to massive liability, and have a profoundly negative impact on all those involved. Fortunately, ServiceNow provides effective tools for its customers to improve its own security position, and this chapter will help you understand which tools are available to you and how to make use of them as well as instill a culture of secure practices in your project team.

In this chapter, we’re going to walk through the following topics in order to give you a better understanding of what should be done to protect your investment in ServiceNow from malicious outside actors:

  • The case for investment in security
  • Planning for instance hardening
  • Improving...