Book Image

ServiceNow for Architects and Project Leaders

By : Roy Justus, David Zhao
Book Image

ServiceNow for Architects and Project Leaders

By: Roy Justus, David Zhao

Overview of this book

ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise. In this book, you’ll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You’ll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you’ll get practical guidance on the methods and considerations in securely using ServiceNow. You’ll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you’ll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you’ll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter. By the end of this book, you’ll be prepared to lead or support a ServiceNow implementation with confidence that you’re bringing not only a solution but also making an impact in your organization.
Table of Contents (17 chapters)
Part 1 – Pursuit of Value
Part 2 – The Checklist
Part 3 – From Success to Innovation

Managing Multiple ServiceNow Instances

Typically, ServiceNow customers will have multiple ServiceNow environments, also known as instances, which are independent copies of the ServiceNow application. In most cases, an order form for ServiceNow will include one production instance and one or more sub-production instances. The number of instances granted in an order is typically dependent on the size of the order with ServiceNow and, often, ranges from two to five total instances (although higher numbers are not uncommon among the largest customers).

As your ServiceNow implementation goes from vision to execution, one of the very first things the administration or development team will need to do is to set up your instances. Setting up these instances properly at the start will help improve the velocity of your project. Unfortunately, for many teams, this critical stage comes before the team has had enough hands-on experience with the platform and before they can be expected to design...