Designing Effective Processes at Scale
One of the most powerful capabilities of the ServiceNow platform is its ability to help an organization structure, standardize, and automate its processes. In this chapter, we provide an overview of the platform’s automation capabilities and share some considerations around how to leverage them in a scalable and maintainable manner.
This chapter is divided into two major sections:
- An overview of ServiceNow’s process automation capabilities and archetypes
- Designing process automation using platform building blocks and data
By the end of the chapter, you will be well equipped to spot opportunities where ServiceNow can be used to deliver organizational value and understand what you can do to estimate the complexity of the effort. You will also become familiar with the building blocks with which you can create the value-enabling process automation at your organization.