The last area of user adoption that we shall discuss is training. A well-trained end user is a happy end user. Many companies spend thousands and thousands of dollars on IBM Cognos BI software, then thousands and thousands more on implementing the software, and then they turn it over to an untrained user community. The sad reality is that they wonder why their newest software solution is not being utilized. People need to be trained. IBM Cognos BI is a very user-friendly piece of business intelligence software. However, businesses still need to take the time and invest the money in training their users. Not doing so would be like building a multi-million dollar professional football field and then sending a group of untrained junior high football players to play on it. It would not make sense.

If you are going to invest the money in the software and the implementation, you should invest the money in your people as well. That is what training is and why it is...