Book Image

Microsoft Dynamics CRM Customization Essentials

By : Nicolae Tarla
Book Image

Microsoft Dynamics CRM Customization Essentials

By: Nicolae Tarla

Overview of this book

<p>Dynamics CRM is Microsoft's answer to customer relationship management. The platform's flexibility allows system customizers to enhance its functionality to map any kind of business and scale to any size.</p> <p>Through this practical guide, you will develop a vital and holistic understanding of the key features of Dynamics CRM. You will work with entities within the existing modules, learn how to customize and extend entities, and explore how to create logical relationships between them. You will also look at business rules and business process flows and learn how to use these features to enforce and visually enhance user experience. Furthermore, you will customize business entities without using code and cover the new features in Dynamics CRM. By the end of the book, you will have acquired new marketable skills in developing software for businesses running Dynamics CRM.</p>
Table of Contents (13 chapters)
Microsoft Dynamics CRM Customization Essentials
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
Index

Product catalog


The Product Catalog area is where you configure the products and services that are offered and tracked through the application. Here, you configure products and/or services, prices, discounts, unit sizes, and price lists. Without these items being set up, the functionality of quotes, orders, and invoices is crippled.

In order to configure the Product Catalog and keep a track of all the dependencies, the items listed here must be configured in the following order:

  1. If volume discounts are to be used, the Discount Lists section must be created first.

  2. Next, create Unit Groups and Units. Here, you can define the quantities that the products are being sold at. Unit Groups allows you to group by different categories of measurements. For example, if products are being sold by weight, length, unit, or a specific number of units, these products must be set up as available unit groups.

  3. Create Price Lists. Each price list is a collection of items and their related prices. Products can be...