Book Image

Customizing Microsoft Teams

By : Gopi Kondameda
Book Image

Customizing Microsoft Teams

By: Gopi Kondameda

Overview of this book

In the evolving remote working arrangement, the demand for custom Microsoft Teams apps is increasing rapidly across businesses. If you are someone who aims to provide users with an exceptional experience through custom-built apps that adhere to industry standards and good governance, Customizing Microsoft Teams is for you! The book starts with an overview of Microsoft Teams customization and configuration prerequisites. It then shows you how to expose functionalities from various solutions through tabs, connectors, messaging extensions, and more before you move on to explore how the PowerShell module can manage multiple aspects of administration and how to use the SharePoint Framework for creating custom Microsoft Teams apps. You’ll be able to work with Microsoft Dataverse for Teams to build custom apps, bots, and flows using Power Apps, Power Virtual Agents, and Power Automate. As you publish your production-ready apps on the Teams store and Microsoft AppSource, you’ll also understand Teams app analytics and reporting functionalities. By the end of this book, you’ll have learned how to develop custom solutions to solve critical business problems and extend the power of Microsoft Teams to develop high-value use cases in the remote working culture.
Table of Contents (16 chapters)
Part 1: Microsoft Teams Customization Exploring the Architecture and Components
Part 2: Microsoft Teams Customization with Tools and Techniques
Part 3: Microsoft Teams Customization with Low-Code and No-Code

Power Virtual Agents for Teams

Team’s users can create, build, and publish custom chatbots in Microsoft Teams. Chatbots automatically empower business users to solve internal-facing issues, freeing staff to focus on complex requests and high-value interactions.

This makes Teams integration better by offering the following:

  • A fully embedded bot-building experience in Teams
  • A configuration-free way to authenticate Teams users
  • A seamless way to make bots available to end users

To access the Power Virtual Agent app, go to the Microsoft Teams app catalog and search for Power. You will see all the Power Platform apps, one of which is the Power Virtual Agent.

Figure 7.41: Power Platform apps in the Microsoft Teams app catalog

Figure 7.41: Power Platform apps in the Microsoft Teams app catalog

Like Power Apps and Power Automate, the Power Virtual Agent app can be found in the Microsoft Teams catalog. Once you select the app, you will be taken to the home page of the Power Virtual Agent, as shown...